Product Certification - OTC Bulgaria

ISO 9001: Quality Management System

What is ISO 9001?

ISO 9001 is an international standard that specifies the requirements for a quality management system (QMS). It is part of the ISO 9000 series, which focuses on quality management and quality assurance. ISO 9001 provides a framework for organizations of any type and size to establish and maintain an effective QMS that ensures the consistent provision of products and services that meet customer requirements and applicable statutory and regulatory requirements. The standard is based on several quality management principles, including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement. Certification to ISO 9001 demonstrates an organization's commitment to quality and its desire to continuously improve its processes and customer satisfaction.

Key Principles of ISO 9001:

Customer focus: Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations.
Leadership: Leaders at all levels establish unity of purpose and direction and create conditions in which people are engaged in achieving the organization’s quality objectives.
Engagement of people: Competent, empowered and engaged people at all levels throughout the organization are essential to enhance its capability to create and deliver value.
Process approach: Consistent and predictable results are achieved more effectively and efficiently when activities are understood and managed as interrelated processes that function as a coherent system.
Improvement: Successful organizations have an ongoing focus on improvement.
Evidence-based decision making: Decisions based on the analysis and evaluation of data and information are more likely to produce desired results.
Relationship management: For sustained success, organizations manage their relationships with interested parties, such as suppliers.

How does ISO 9001 help businesses?

Benefits of ISO 9001

Improved quality of products and services.
Higher customer satisfaction.
More effective and efficient processes.
Reduced costs and less waste.
Better internal communication and coordination.
Increased employee motivation and engagement.
Enhanced company reputation and image.
Competitive advantage in the market.
Easier access to new markets and customers.
Better risk and opportunity management.
Continuous improvement of the organization's performance.

Our Commitment to Quality

OTC Bulgaria is certified to ISO 9001 and actively applies this standard as a fundamental element of its operations. Our commitment to quality is deeply rooted in all aspects of our work and is guided by the following key principles and practices:

Customer focus.
Leadership and commitment of top management.
Engagement and competence of employees.
Process approach.
Continual improvement.
Evidence-based decision making.
Relationship management.

Through ISO 9001 certification and the active application of its principles, OTC Bulgaria demonstrates its continuous стремeж (striving) for high quality standards and commitment to its clients and partners. We believe that this framework helps us to be more effective, more competitive, and to provide value that our clients can rely on.

ISO 9001 and OTC Bulgaria

Why choose OTC Bulgaria?

ISO 9001 and OTC Bulgaria: Our Commitment to Quality

Customer focus: Understanding and satisfying the needs and expectations of our clients is our top priority. We strive to provide products and services that not only meet but also exceed their requirements.
Leadership and commitment of top management: Our top management is fully committed to the implementation and maintenance of the ISO 9001 quality management system. They create and maintain an environment where quality is a core value and every employee is encouraged to contribute to its achievement.
Engagement and competence of employees: We believe that our employees are a key factor in our success. We invest in their training and development, provide clear roles and responsibilities, and encourage their active participation in quality improvement processes.
Process approach: We manage our activities as interconnected processes, which allows us to achieve more effective and efficient results. Through continuous monitoring and analysis of these processes, we identify opportunities for optimization and improvement.
Continual improvement: For us, quality is not a static state but an ongoing process of development. We are committed to the continuous improvement of our products, services, and processes to ensure sustainability and high customer satisfaction.
Evidence-based decision making: We use data and information from our processes to make informed decisions that lead to better results and enhanced quality.
Relationship management: We value our partners and suppliers and strive to build long-term and mutually beneficial relationships that contribute to achieving high quality standards throughout the supply chain.

ISO 9001 is the key to our business success!